Explore my resume to see my professional experience and how I stand out.

Professional Summary

Senior Instructional Designer with 9+ years at Citi designing compliance, risk, security, and finance eLearning for a global workforce, with programs reaching 600,000+ learners a year.

Led end-to-end design of Citi's in-house Global Anti-Harassment training for 250,000+ employees and non-employees, which replaced a vendor course and saves $150K+ a year.

Works across the full ADDIE/SAM lifecycle, from needs analysis with executives and SMEs to development in DominKnow, Area9, Articulate Storyline 360 and Rise 360, instructor-led training with facilitator guides, job aids, SCORM/xAPI deployment, WCAG/Section 508 accessibility, and Kirkpatrick Level 1–3 evaluation. Area9 Certified Learning Engineer.

Core Skills

Learning Needs Analysis
Performance Consulting
ADDIE & SAM
Adult Learning Theory & Bloom's Taxonomy
Storyboarding & Scripting
Microlearning & Blended Learning
Instructor-Led Training & Facilitator Guides
Job Aids
Kirkpatrick Level 1–3 Evaluation

Instructional Design

Stakeholder & Cross-Functional Collaboration
Project Intake & Assignment
Project Plans & RACI
Timeline & Milestone Tracking
Status Reporting
Quality Assurance & Compliance
Vendor & Budget Management
Localization in over 19 languages
Curriculum & Content Oversight

Project Management

Instructional & performance-focused video editing
Motion graphics (After Effects)
Audio editing (Audition)
Graphic & print design
AI-assisted design via models & prompts
Video-based learning production

Media Design

Work Experience

Senior Instructional Designer

Citibank | Tampa, FL
01/2017 – Present

• Led end-to-end design, from analysis through deployment, of Citi's Global Anti-Harassment training for 250,000+ employees and non-employees; the internally built course replaced a vendor product and saves $150K+ in vendor costs every year.

• Design and build eLearning for enterprise Compliance, Risk & Control, Security, Crisis Management, and Finance programs reaching 600,000+ learners annually across a global workforce.

• Built Kirkpatrick Level 1–3 evaluation, combining learner reaction data, post-training assessments, and KPI dashboards, supporting a 30%+ reduction in seat time and faster time-to-competency.

• Managed translation and media-production vendors, contracts, quality reviews, and budgets, contributing to $2.1M+ in vendor cost reduction; localized courses into over 19 languages.

• Lead performance consulting and learning needs analysis with executive stakeholders and SMEs, turning regulatory, operational, and security gaps into measurable learning objectives.

• Develop interactive eLearning, microlearning, video-based learning, and blended curricula in DominKnow, Area9 Rhapsode, Articulate Storyline 360, Rise 360, Adobe Captivate, and Camtasia; rollouts have served 300,000+ learners, including C-suite executives.

• Design instructor-led training with facilitator guides and produce job aids for on-the-job performance support.

• Administer LMS deployments on SumTotal and Docebo, including SCORM 1.2/2004 and xAPI packaging, learning paths, and completion reporting.

• Produce storyboards, scripts, design documents, and rapid prototypes that meet WCAG and Section 508 accessibility standards.

• Manage projects from intake through launch with project plans, RACI ownership, milestone tracking, and executive-ready status reporting.

• Use AI-assisted design tools to speed development and raise instructional quality at scale.

Genetix Program | Tampa, FL
03/2011 – 01/2017

Director of Marketing & Learning

• Managed and mentored a team of 7 designers and coaches producing training content, instructional assets, and client education programs for a high-growth health and weight loss brand.

• Led learning delivery and multimedia training, producing instructional video in Adobe Premiere Pro and After Effects from concept through distribution.

• Also directed the brand's marketing strategy.